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Tips for Improving Customer Service

Posted on: August 18, 2015
Tags: Business tips
Tips for Improving Customer Service

A recent Manta online consumer survey found that quality products and services and customer service are the two key factors influencing repeat purchases.

Here are some simple tips to help maintain and improve customer service:

1. Hiring: Make service aptitude part of the job description for all customer-facing jobs. If it’s clear from the beginning, you’re more likely to hire service-minded gems.

2. Training: Define your version of good customer service, and provide tangible minimum and maximum guidelines with clear expectations. 

3. Consistency: Review protocol and standards for in-person and phone interactions, and across all other company platforms. 

4. Customer feedback: Your customers really do know best, so ask them on a regular basis how their experience can be improved. Simple online surveys or a quick email poll can provide the feedback needed for impactful modification.

5. As you integrate new technology to streamline and improve efficiency, always evaluate the possible effects on service.

What other valuable customer service tips have you initiated?

 


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